TSHIRT.UK · HELP & INFORMATION
Returns & refunds
Updated 26 October 2026
We want your print to arrive as ordered. Contact info@tshirt.uk or use our contact form for help. We are a UK-based shop; Gelato manufactures and delivers on our behalf. Please contact us, not a print partner, about your purchase.
Choose your delivery country. All regional guidance is available below.
Your location only helps us display relevant information. Your residence, delivery destination and applicable mandatory law determine your rights; choosing a country here does not waive any rights.
Start a return or report a problem
- Send your order reference and describe what happened. Photos of the item, print and packaging can help, but are not a condition of exercising a legal right.
- We will explain the remedy and, if needed, provide return instructions. Please ask for the correct return address before posting; do not send anything to Gelato or an address on the parcel without checking.
- For goods that are faulty, damaged on arrival or not as ordered, we cover reasonable required return costs. Any statutory cancellation notice can be sent immediately; you do not need our permission to give it.
Personalised and standard designs
Items made using your own uploaded photo, custom text or artwork created to your instructions are personalised. Where the law permits, we do not accept change-of-mind returns on these, including a correctly supplied size or colour you selected. Check spelling, size and artwork before ordering. This never excludes rights concerning faulty goods or an item that differs from what we agreed.
A standard shop or gallery design is not automatically personalised just because it is printed after ordering. Choosing a standard size and colour alone does not remove applicable cancellation rights.
United Kingdom
For non-personalised goods, you can cancel without giving a reason from ordering until 14 days after delivery (or delivery of the last item in a single order). Tell us clearly by email or the contact form, then return the goods within 14 days of notifying us. You pay the direct cost of a change-of-mind return.
We refund the item price and, when cancelling the whole order, the standard outward delivery charge. Premium delivery upgrades are not refunded beyond the standard rate. We may deduct loss in value caused by handling beyond what is needed to check the goods as you would in a shop. Original packaging is helpful but is not mandatory.
Refunds are made without undue delay, within 14 days of cancellation. Where we have not offered collection, we may withhold the refund until we receive the goods or evidence of posting them back, whichever is earlier. Refunds use the original payment method unless you expressly agree otherwise, with no refund fee.
Personalised goods are normally exempt from the change-of-mind cancellation right. Faulty, unfit or misdescribed goods still have statutory protection: normally a 30-day short-term right to reject, followed by applicable repair, replacement, price-reduction or final-rejection rights. These rights can continue beyond 30 days; please report faults promptly.
UK returns guidance · Consumer Contracts Regulations · Consumer Rights Act
United Arab Emirates
We will address damaged, defective, misdescribed or incorrectly supplied goods and provide the repair, replacement or refund required by applicable law. Personalisation and artwork approval do not remove mandatory remedies.
We do not offer an additional voluntary change-of-mind return or size exchange for correctly supplied items. This does not exclude a cancellation or refund entitlement that applies to your purchase. UAE consumer protections apply according to their legal scope; browsing from the UAE alone does not determine jurisdiction over a UK seller.
Contact us about missing or late deliveries so we can investigate and provide the remedy you are entitled to. We will not direct you to resolve a manufacturing fault with the printer yourself.
UAE consumer protection guidance · Federal consumer protection law
Canada
Canadian consumer rights vary by province and territory. We do not offer an additional voluntary change-of-mind return or size exchange for correctly supplied items. This does not limit statutory quality guarantees, remedies for defective or misdescribed goods, or rights to cancel an internet purchase because required disclosures were missing or delivery obligations were not met.
Tell us your delivery province or territory when asking for help so we can apply the relevant rules. Where a legal refund or return is required, statutory deadlines and cost rules take priority over this policy. Personalised goods are not excluded from mandatory fault remedies.
Government of Canada returns guidance and consumer-office contacts
United States
We do not offer an additional voluntary change-of-mind return or size exchange for correctly supplied items. State-specific consumer rights, applicable warranties and remedies for faulty, damaged or misdescribed goods remain available, including for personalised goods.
We aim to ship within the time stated at purchase. If no shipment time is stated, the applicable FTC rule generally requires a reasonable basis for shipment within 30 days. If we cannot ship on time, we will explain the delay and seek your agreement to a revised date, or cancel and promptly refund the unshipped goods. You can decline a proposed delay. We do not treat silence as permission to extend a shipment indefinitely.
Before printing and when we cannot fulfil
Contact us immediately if you want to change or cancel a personalised order. We will try to stop it before production, but cannot promise a discretionary cancellation once manufacture has begun. Any legal cancellation right remains unaffected. Payment is followed by artwork review. If we reject an order and cannot fulfil it, we will cancel and refund the affected items and attributable delivery charges; a wholly cancelled order receives a full refund.
Refunds go back to the original payment method unless otherwise agreed or required by law. We email you when the refund is issued; your bank may take additional time to display it. We do not substitute store credit for a legally required refund without your agreement. No supplier reporting deadline shortens your statutory rights. Sale items have the same mandatory protections.
Optional cancellation form
You can copy the following into an email to info@tshirt.uk. You may also send any other clear cancellation statement.
To tshirt.uk, info@tshirt.uk:
I give notice that I cancel my contract for the following goods:
Order reference:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature (only if sent on paper):